Rod McPherson M Sc, Computer Science

rod.mcpherson.1@uni.massey.ac.nz

Experienced Technology and Client Relationship Manager with expertise in an array of Technology including:

• PeopleSoft, Oracle and CRM, BPM, and BPR  projects
• Excellent trouble shooting and problem solving skills
• Change Management and Internal Controls projects
• OEM and partnership support and management for CRM and ERP software
• Product specification and management of developing best practices
• Built a professional services/support team for a growing web-based enterprise application software company
• Created and managed product success teams for international business e-applications
• Experience in Project Management, workflows, BPR, EAI, BPM technologies, PMI member
• Experience with Unix, NT, RDBMS, J2EE, HTML, XML, XBPL, SQL, CSS, BPML, MS Project
• Managing software products and point-person for customer success issues
• Managing technical deployment contracts and client support in post-sales environments
• Managing technical staff building solutions with java, RDBMS, web servers, applications servers and integration tools

SELECTED ACHIEVEMENTS

Project Management

·         Managed a project to develop an international support and training network for ERP/BPM products. The project was developed to assist field staff overcome the difficulties experienced with understanding the architecture and technologies. After this implementation, sales increased 200%.

·         Developed a program to train and assist customers in a post sales environment with their BPM implementation, to resolve issues with the documentation and integration with legacy systems. Implementation of the portal software and BPM engines was vital. In spite of very restrictive SLAs, the technical teams were able to provide solutions at a resolution rate of 96%.

·         Developed a program to manage requests for the configuration, customization and extension of the Business Process portal software. The service team provided world-class support.  

Software Skills

·         Implemented a call tracking product from an existing supplier because of user-interface superiority. Internal and external users were able to provide verifiable input. This reduced the time for processing issues and enhancements by 25%.

·         Created a revised bug and enhancement requests system with a BPM workflow that prioritized and defined the requests. Based on the prioritization, we delivered solutions for the requests successfully within a three-month timeframe.

Management Skills

·         Managing successful projects involving the planning and restructuring of the organizations. The result was a savings of 30% of the operational costs and the re-engineering resulted in a savings of 500K.

·         Created and documented procedures and operational issues for BPM software into an SLA document to achieve better management of our operations and reduced the stress, manage the expectation and maintain high customer satisfaction.